The most experienced virtual assistants give advice and go beyond the functions of the FAQ chatbot. After all, customers are talking to a live agent anyway. They have limited features and can be tedious to use. Many companies in the insurance industry use bots, but not all of them meet the standards. It’s a simple and convenient way for insurers to attract potential customers. When customers interact with a bot, they can be expected to enter basic contact information such as name and email address. Improving relationships with clients: according to HubSpot, most millennials who have interacted with a business chatbot say the experience has positively impacted their perception of the organization.In this way, the insurance company serves more customers daily and increases customer satisfaction and team productivity. An AI bot can quickly resolve such issues, and help desk agents may free up their precious time to deal with more pressing customer issues. Improving agent performance: most of the requests that customer support teams receive daily are repetitive.Intelligent chatbots using natural language processing (NLP) will not only be available 24/7 but will solve 80% of queries without human intervention. These documents are complicated to read, and customers have many questions. Companies ensure that the documents are comprehensive and cover all their grounds in case of a significant claim or lawsuit. It’s due to strict regulations in the industry. 24/7 customer support: insurance documents are a complex maze of clauses, terms, and conditions.It’s safe to say customers don’t mind receiving real-time support throughout the journey. Simplifying complex procedures: insurance processes can be complicated and full of hefty paperwork.On the one hand, bots allow support teams to provide more proactive and personalized customer service. Main insurance bot benefitsĬhatbot for insurance is beneficial for both insurance companies and customers. The AI technology best suited to this end is conversational AI, in the form of a chatbot or intelligent virtual assistant. A key strategic area that insurers have bet heavily on is improving customer service. Gone are the days when artificial intelligence was a buzzword or even something that was «nice to use» – now, it’s just a «must use». According to Genpact, 87% of insurance companies invest more than $5 million annually in AI-related technologies.
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